Strata PROPERTY Management FAQs and Useful Links
Is Property Accounts Management already managing your property? Do you have questions about fees, upcoming meetings, or emergency repairs? Below are answers to some of our most frequently asked questions. If you don’t find the information you’re looking for, please feel free to send us a message using our e-form.
What are Strata Fees for?
Strata fees contribute to the maintenance of the common property and the contingency reserve fund for future repairs and unexpected expenses.
How to Report an Emergency?
- During business hours (Monday to Friday, 8:30 AM – 4:30 PM), report emergencies to Property Accounts Management at 604-755-1694.
- After hours, call 604-755-1694 for 24-hour on-call assistance.
For questions, contact Accounts Receivable at info@propertyaccounts.ca.
How to Contact the Council?
Contact the strata council via the assigned strata agent unless otherwise specified by the council.
How to Pay Strata Fees?
- Enroll in our Pre-authorized Payment Program (PAP) for automatic monthly deductions.
- Submit post-dated cheques for strata fees to be kept on file.
Why Should I Attend the Annual General Meeting (AGM)?
Attending the AGM or submitting a proxy ensures your voice is heard regarding the budget and other important matters. It’s also the opportunity to be nominated for the strata council.
Are Minutes Bi-lingual (in any language other than English)?
Official strata corporation documents, including meeting minutes, are published only in English to avoid errors in translation. If you need a translation, please arrange one independently.
Can Owners Receive Assistance in Other Languages?
Yes, our team speaks a total of 10 languages fluently, in addition to English.
Do You Conduct Site Inspections?
Yes, site inspections are performed as per service agreements, with specifics agreed upon in advance with the strata council.
Useful Links
Strata Property Act
www.bclaws.ca
Condominium Home Owners’ Association of British Columbia
www.choa.bc.ca
Real Estate Council of BC
www.recbc.ca
Financial Institutions Commission of BC
www.fic.gov.bc.ca
